Making Every Interaction Count

Queensborough Bridge by Jennifer Oates

Librarian, Musicologist, and User Experience Specialist

Making the inaccessible accessible through efficient, user-friendly experiences is my passion. Every interaction counts, and access empowers people. When people have access to the information and people that can help them, they succeed.

I am a people-centric librarian with 20 years of hands-on experience with user experience and content strategy, educating and empowering others, and fostering connections among diverse populations. Collaborative leadership, team building, mentorship, and innovative problem-solving are the cornerstones of my leadership style. Over the past 20 years, I have published, presented, and written for various audiences ranging from the general public to academics and in multiple formats, including blogs, CD liner notes, and a scholarly book.