User experience informs all aspects of my career. From my high school job as medical records clerk to my current position as Director of Corette Library at Carroll College, and my musicological work, my entire career has been dedicated to making information easier to find and use for everyone, whether it be establishing new filing systems and procedures, creating user-friendly and intuitive websites or online library guides, creating in-house resources and toolboxes for colleagues, cataloging library materials, or working with departments, professional organizations, or friends and family to manage data and content.
I have 20 year of hands-on experience with user experience and content strategy, educating and empowering others, and fostering connections among diverse populations. Based on my user experience success in the Queens College Music Library, I was named Associate Professor of User Experience for the Queens College Library system overseeing accessibility, borrowing, the Makespace, the Music Library, online interfaces, and outreach. In this position, I mapped our UX vision and patron experience plans for the Queens College Library and worked with others to ensure and promote exceptional Queens College Library content and experiences.
With the Queens College Library User Experience Team, I led the redesign of the landing page for our OneSearch library search tool.
I worked with the Aaron Copland School of Music and the Queens College Rosenthal Library to circulate iPods loaded with required listening for music majors to make studying easier for students.
E-Resources Survey, Queens College, CUNY, Music Library
Collaborated with the E-Resources Librarian to conduct an online survey of School of Music faculty and students on how they use e-resources within and outside of the Music Library.
Queens College Music Library Webpage
Wanting a more vibrant and user-friendly Music Library web experience, I mapped out and established the ontologies and taxonomies for the Music Library webpages. The pages were in use from 2008-2015 and updated regularly based on informal and formal user feedback.
Queens College Library Web Page
On a team of four, I collaborated in creating the conceptual design and ontologies and taxonomies for a new Queens College Library webpage.
Webmaster, North American British Music Studies Association
What happens when five musicologists create a new professional society and we need a web designer and master?
Jennifer Oates, Ph.D. 